Returns & Refunds

We understand that occasionally issues can arise, and we will always do our best to resolve problems fairly and efficiently.

Returns Policy

At Buckle Pet Nutrition, we want you to be completely satisfied with your purchase. If you experience any issues with your order, please contact us through our Contact page and we will always do our best to help.

For change-of-mind returns, we can only accept pet food that is unopened, unused and in its original condition. This does not affect your statutory rights where goods are faulty, damaged, incorrect or not as described. For eligible cancellations, refunds will be made within 14 days of us receiving the returned goods, in line with your statutory rights.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with:

  • your order number
  • a description of the issue
  • and photographs where possible

We will work quickly to resolve the issue through replacement, refund or exchange where appropriate.

Unwanted Items

For online orders, you have 14 days from receiving your order to tell us that you wish to cancel your purchase. Once you have told us, you have a further 14 days to return the goods.

For a change-of-mind cancellation, you are normally responsible for the cost of returning the goods. We will refund the cost of standard delivery where required by law. If the goods are faulty, damaged, incorrect or not as described, we will cover the reasonable return cost.

Returned products must be:

  • unopened
  • unused
  • and in a resaleable condition

We reserve the right to refuse refunds on items that do not meet these conditions.

Refunds

Once returned goods have been received and inspected, refunds will be processed back to the original payment method where approved.

Please allow several working days for refunds to appear depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on:

  • opened bags of pet food
  • partially used products
  • items not in resaleable condition

unless the product is faulty or damaged.

Contact Us

If you have any questions regarding returns or refunds, please contact us via the details provided on our Contact page and we will be happy to assist.